Should consumer protection failures play a bigger role in CRA grades?

USAA Federal Savings Bank’s downgrade shows how customer mistreatment stemming from flaws in internal controls can hurt Community Reinvestment Act scores. Some want consumer compliance to carry more weight in the CRA calculus.

CRA Industry Primer

19 Examples of Consumer Protection - Simplicable

Consumer protection: Ensuring Consumer Protection in Insurance Scoring - FasterCapital

Erosion‐Corrosion of Materials in Industrial Equipment: A Review - Rao - 2023 - ChemElectroChem - Wiley Online Library

CBA's Johnson on the Causes and Aftermath of Recent Bank Failures

May 2022 Community Reinvestment Act Reform Update - Video

Axioms, Free Full-Text

A snapshot of complaints made by older consumers

Bank Merger Review Modernization Act Definition

Eoslift Heavy Duty (Industrial Grade) M30 Manual Pallet Jack 6,600 lbs. 27 in. x 48 in. German Seal System M30 - The Home Depot

How U.S. Regulators Can Help Community and Regional Banks Address Climate-Related Financial Risks - Center for American Progress

CSGrad4US - CRA

Could the future of CRA be in doubt?

Should consumer protection failures play a bigger role in CRA grades?

SmartMove Background Check Mistakes: Criminal Record